Shipping & Returns

Return & Replacement

Your purchase is eligible for return or replacement only if it meets the following conditions:

If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.

If your purchase meets our return criteria as stated above, please email us at [email protected] within 48 hours of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at [email protected]

Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).
For furniture related policy, refer to the product page.

How do I return an item?

    • STEP 1

      To return your shipment please go to My Orders" select "Return Requested" by selecting the order/product you want to return and state the reason for the return.

    • STEP 2

      We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.

  • STEP 3

    Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.

For furniture related policy, refer to the product page.


International Shipping & Returns

Shipping Policy:

  • Shipping charges are based on weight and destination country. To receive an accurate shipping quote from our courier partners, please email your selection to [email protected].
  • Please review all product descriptions thoroughly. Note that we do not accept exchanges or returns for international orders. Customs duties, if applicable, will be the responsibility of the customer and must be paid upon delivery.

Return Policy:

  • Please review all product descriptions thoroughly. Note that we do not accept exchanges or returns for international orders. Customs duties, if applicable, will be the responsibility of the customer and must be paid upon delivery.

Shipping Costs:

  • For international orders, shipping costs are calculated at checkout based on the volumetric weight of the product.

Deliveries:

  • All our products are handcrafted with care, so the turnaround time may be a bit longer. For international shipping, we process orders within 5-7 working days, and they typically reach you within 10-15 days.
  • If an item is out of stock, please allow extra time. In such cases, delivery may take up to 25-30 days.

International Shipping Information:

  • We offer international shipping. Each product is thoroughly inspected before being sent to ensure the highest quality. Please review all product descriptions thoroughly. Note that we do not accept exchanges or returns for international orders. Customs duties, if applicable, will be the responsibility of the customer and must be paid upon delivery.